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RETURN POLICIES

RETURN POLICIES

At LACRUZ, we stand by every piece of jewelry in our collection. Quality and durability are a guarantee, as well as the fact that you’ll feel great wearing it. However, if there is a reason you’d like to make a return or exchange, we offer a 30-day grace period from your order date.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@lacruzofficial.com  If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers will assume responsibility for returning the package to the address provided in the return case previously created, also for return shipping charges.

You can always contact us for any return questions at customerservice@lacruzofficial.com